Quotations

All quotes will remain valid for a period of 7 (seven) calendar days from the date of issue.

It is your responsibility to determine whether the goods ordered are suitable for the purpose of intended use.

No order will be binding on Calore Solar until it has been accepted by its management.

Payment for product/s ordered is due prior to shipment.

Where applicable, prices are quoted on the ruling day exchange rate and may increase as a result of adverse changes in the exchange rate. Until such time as we have received payment in full, we reserve the right to charge any fluctuations to the client’s account and the client undertakes to pay for such fluctuations on demand. It is the responsibility of the client to check that there have been no changes in the price prior to attending to payment.

Cancellation of Orders

These terms and conditions represent the entire agreement between the parties and no alterations or additions may be effected unless agreed to by both parties, reduced to writing and signed by you and a duly authorized representative of Calore Solar ,are subject to change and you agree that any order placed shall be subject to the terms and conditions in force at the time the order was placed; Are final and binding and are not subject to any suspensive or dissolutive condition; Expressly exclude any conflicting conditions stipulated by you.

Terms and Conditions

Requests for cancellation of an order, prior to collection must be submitted in writing to [email protected]

No refunds will, however, be furnished on deposits in the event of cancellation for specially ordered or manufactured goods.

 

Guarantees and Warranties

To the extent allowed by law, and notwithstanding any other provision of this agreement:

Any goods supplied by the company shall be subject to the manufacturing company’s warranty;

The only entitlement you shall have in respect of those goods shall be to require Calore Solar to enforce such warranty against the manufacturer of those goods on your behalf.

 

The warranty shall immediately be rendered null and void in the event of any of the following:

Failure to use the products in accordance with instructions and specifications provided by the Manufacturer;

Should the product be subjected to physical damage, abuse, misuse, alteration, neglect, tampering, improper maintenance, or has been serviced, repaired, installed by persons not possessing the necessary qualifications required to do so;

The product is not returned with an invoice/verifiable method confirming proof of purchase.

Returns

You may return goods in the following instances:

Within 7 (seven) days of the date of the receipt of the goods if the transaction falls within the scope of Section 44 of the Electronic Communications and Transmissions Act. The aforementioned return policy excludes items contemplated in Section 42(2) of the aforementioned Act; or within the implied warranty period if the product is defective; or Notwithstanding the above, Calore Solar shall not be required to accept the return of any goods, unless defective within the warranty period, if at your direction the goods have been:

 

partially or entirely disassembled;

physically altered;

permanently installed, affixed, or attached;

Joined or added to or blended or combined or embedded within other goods or property.

Returns Procedure

Calore Solar will not accept the return of any product without prior authorization

There shall be a 15% return charge for returns due to the order being the fault of the consumer.

If any component of the returned product is missing, Calore Solar will refuse to accept the return or may impose additional charges against you for the replacement of the missing component.

Calore Solar may impose a reasonable fee should it be necessary to restore the goods in order to render it suitably fit for re-stocking.

 

Limitation of Liability

Calore Solar will not accept the return of any product without prior authorization

There shall be a 15% return charge for returns due to the order being the fault of the consumer.

If any component of the returned product is missing, Calore Solar will refuse to accept the return or may impose additional charges against you for the replacement of the missing component.

Calore Solar may impose a reasonable fee should it be necessary to restore the goods in order to render it suitably fit for re-stocking.